Frequently Asked Questions

Registering on zcgame takes under two minutes. Visit the homepage, click the registration button, and fill in your name, email address, date of birth, and a secure password. Once submitted, you will receive a verification email — click the link inside to activate your account. You must be at least 18 years old to register. One account per person is permitted; duplicate accounts will be closed.

You must be a minimum of 18 years old — or the higher minimum required by the operator's license jurisdiction — to register and use zcgame. This is a strict requirement with no exceptions. zcgame may request documentary proof of age at any point, including before processing your first withdrawal. Accounts found to belong to users under the minimum age will be immediately closed and balances reviewed.

KYC (Know Your Customer) verification requires a government-issued identity document — your CNIC (Computerised National Identity Card) is the standard accepted document for Pakistani users. You may also be asked to submit a selfie alongside your CNIC, and in some cases a recent utility bill or bank statement as proof of address. Documents should be clear, unedited, and fully legible. Verification is typically completed within one business day.

No. zcgame strictly permits only one account per person, household, device, and IP address. Opening duplicate accounts — even with different email addresses or personal details — is a breach of our Terms and Conditions. If multiple accounts are detected, all associated accounts will be closed and any balances may be forfeited pending investigation. If you have forgotten your login details, use the password reset function rather than creating a new account.

On the login screen, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not arrive in your inbox. The reset link expires after 30 minutes for security reasons. Once reset, log in with your new password. If you do not receive the reset email after several attempts, contact support via live chat for manual assistance.

To permanently close your account, contact zcgame support via live chat or email at support@zcgame.cam. Before closing, ensure any pending withdrawals are processed and your Real Money Balance is zero or requested for withdrawal. Account closure requests are typically processed within two business days. Note that permanently closed accounts cannot be reopened — if you need a temporary break, a self-exclusion or cooling-off period may be more appropriate.

zcgame operates in Pakistani Rupees (PKR) for all user-facing transactions. Your account balance, deposit amounts, withdrawal requests, and bet stakes are all displayed in PKR. This means Pakistani users see familiar amounts without currency conversion confusion. Minimum and maximum transaction limits are also set in PKR and displayed clearly in the cashier section of your account before you confirm any transaction.

zcgame references familiar Pakistani payment services — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah — as contextual examples of payment types users in Pakistan are accustomed to. Please check the live cashier section of the Platform for the current list of actually supported deposit and withdrawal methods, as availability can change. These brand names do not imply that any provider endorses or officially supports gambling activity.

Deposits are typically credited to your zcgame account within minutes of successful payment confirmation. Withdrawal processing times vary by payment method — standard processing is between one and five business days from approval. Withdrawals are reviewed by the zcgame payments team before dispatch, and completed KYC verification is required. If your withdrawal is delayed beyond five business days, contact support with your transaction reference number for a status update.

zcgame does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — whether a mobile wallet, bank, or transfer service — may apply their own processing or transfer fees, which are outside zcgame's control. Always check with your payment provider before initiating a transaction if fee transparency is important to you. Any applicable zcgame fees, if introduced in future, would be clearly displayed in the cashier before you confirm a transaction.

Withdrawals are most commonly held when KYC verification is incomplete or outstanding documents have not been submitted. Additional reasons include active responsible gambling restrictions on the account, pending bonus wagering requirements that haven't been met, or a routine fraud and compliance review. Log in to your account and check the notifications section for specific guidance. If KYC is the reason, upload the requested documents promptly. Contact support if you are unsure why your withdrawal is on hold.

Yes. zcgame includes cricket betting markets covering Pakistan Super League (PSL) matches, ICC tournaments including the T20 World Cup and Champions Trophy, bilateral Pakistan series, and international Test and ODI fixtures. Markets typically include match winner, top batsman, top wicket-taker, total runs, and in-play live betting options during the game. Markets are published in advance of each fixture and odds update in real time. Specific market availability depends on the fixture and format.

Beyond cricket, zcgame covers a broad range of sports betting markets — including football (domestic and international leagues), tennis, basketball, volleyball, UFC and MMA events, kabaddi, and major esports titles. Football markets include international tournaments that attract large audiences across Karachi, Lahore, and Islamabad. Esports markets cover games like CS2, Dota 2, and League of Legends. The full list of available sports and events is viewable in the sports lobby of your account.

Live in-play betting lets you place wagers on ongoing matches and events as the action unfolds in real time. Odds update continuously based on match developments — a wicket falling in a PSL match will immediately shift the available odds. Markets may be briefly suspended during critical moments (e.g., a DRS review or video replay) and re-open seconds later. In-play cash-out is available on selected markets, allowing you to settle a bet before the event concludes. Stable internet connectivity is recommended for live betting.

zcgame's casino section includes slot games from leading game providers, live dealer casino tables (including roulette, blackjack, baccarat, and teen patti variants), table games in RNG format, and game-show style live games. Slot games vary from classic three-reel formats to modern video slots with bonus features and jackpot mechanics. Live casino uses real dealers streamed in high definition, and tables are accessible 24 hours a day. The full game catalogue is searchable and filterable by category within your account.

If a cricket match is abandoned without a result being determined — for example due to rain, a wet outfield, or other interruptions — most match winner and related markets will be voided and your stake returned to your account balance. However, some markets (such as top runscorer in the overs played) may settle if a sufficient number of overs were bowled before abandonment. Specific settlement rules for each market are published in the market's terms section before you place the bet.

zcgame offers a welcome bonus to newly registered users who make their first qualifying deposit. The specific terms — including the bonus percentage, maximum bonus amount in PKR, minimum qualifying deposit, and applicable wagering requirements — are displayed on the promotions page and during the registration flow. Bonus terms change periodically; always read the current promotion-specific terms before depositing to understand exactly what applies to your account at the time of registration.

A wagering requirement is the number of times a bonus amount must be staked on eligible games before the winnings become available for withdrawal. For example, a PKR 1,000 bonus with a 30x wagering requirement means you need to place a total of PKR 30,000 in qualifying bets before withdrawal is available. Not all games contribute equally — sports bets and certain casino games may contribute at different rates, which are published in each promotion's specific terms.

Bonus funds cannot be withdrawn directly — they must be wagered the required number of times first, as stated in the promotion's terms. Only the winnings generated from bonus funds become withdrawable once the wagering requirement is met. Your account balance typically shows Real Money Balance and Bonus Balance separately. When placing bets, your Real Money Balance is used first by default, unless stated otherwise in the promotion terms. Only Real Money Balance is withdrawable at any time without restriction.

Yes. All bonus funds on zcgame have an expiry date or a validity window within which the wagering requirement must be completed. The duration varies by promotion — typically between 7 and 30 days from the date the bonus is credited. Bonus funds not wagered within the validity period are automatically removed from your account without notice. The expiry date and time for any active bonus is visible in the promotions or account dashboard section of the Platform.

Bonuses can be removed for several reasons: the validity period expired before the wagering requirement was met; our monitoring systems identified betting patterns consistent with bonus abuse (such as low-margin hedging strategies specifically designed to complete wagering requirements without genuine play risk); a duplicate account was detected; or the user violated another element of our Terms and Conditions. If you believe a bonus was removed in error, contact our support team with your account username and the bonus reference for review.

zcgame uses 256-bit TLS encryption for all data in transit between your device and our servers. Account passwords are stored as one-way cryptographic hashes — we cannot retrieve your password, only reset it. Optional two-factor authentication (2FA) adds a second layer of protection using a time-limited one-time code alongside your password. Access to your personal data internally is restricted to authorised staff with a specific operational need. For full details, see our Privacy Policy.

zcgame provides a full suite of responsible gambling tools accessible directly from your account dashboard: deposit limits (daily, weekly, monthly in PKR), loss limits, wager limits, session time alerts, reality checks showing your net session position, cooling-off periods from 24 hours to six weeks, and self-exclusion options from one month to permanent. Limit reductions apply immediately; increases require a mandatory waiting period. These tools require no support request — you can activate them yourself in seconds. Full details are on the Responsible Gambling page.

Log in to your zcgame account, go to the Responsible Gambling section in account settings, select Self-Exclusion, choose your preferred duration (1 month, 3 months, 6 months, 1 year, or permanent), and confirm. Self-exclusion takes effect immediately — your account is blocked from deposits and betting, and you are removed from marketing lists. If you need assistance, contact support via live chat and a team member will process the exclusion manually without delay. Self-exclusion periods cannot be shortened once activated.

zcgame does not claim to be licensed, authorised, or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any provincial authority. Gambling may be restricted or prohibited under the Prevention of Gambling Act, 1977 and other applicable Pakistani laws. You are solely responsible for determining whether your use of the Platform is lawful in your jurisdiction. This is not legal advice — consult a qualified legal professional if you have specific questions about the legal status of online gambling in Pakistan.

If gambling is causing you stress, financial difficulty, or affecting your personal life, take action today. Start by activating a deposit limit or self-exclusion in your zcgame account settings — this takes effect immediately. Speak to someone you trust. In Pakistan, the Umang Helpline (please verify current number and availability independently) offers mental health counselling, and qualified clinical psychologists in major cities including Karachi, Lahore, and Islamabad can provide structured support. Internationally, Gamblers Anonymous (ga.org) offers peer-based support. zcgame support is available 24/7 to help activate any account restriction you need.

Go to Account Settings, open the Responsible Gambling section, and select Deposit Limits. You can set a maximum PKR amount you are allowed to deposit per day, per week, or per month — or all three simultaneously. Reductions take effect immediately: if you lower your limit from PKR 10,000 per week to PKR 5,000, the new limit is active right away. Increases require a waiting period to take effect, giving you time to reconsider. Your limit history is stored so you can review changes over time.