This Privacy Policy sets out how zcgame collects, processes, stores, shares, and protects your personal data when you access or use the zcgame Platform. We are committed to handling your information transparently and responsibly. Please read this document carefully.
zcgame ("we", "us", "our", "the Company") operates the online gaming platform accessible at https://zcgame.cam and any associated subdomains or mobile interfaces (collectively, the "Platform"). This Privacy Policy explains our practices regarding the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your", "User") of the Platform.
zcgame is an English-language platform designed primarily for adult users in Pakistan, including individuals located in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, and other regions across the country. We are committed to handling your personal data responsibly, proportionately, and in accordance with applicable data protection principles.
By registering for an account on zcgame or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform.
The following definitions apply throughout this Privacy Policy:
Any information relating to an identified or identifiable natural person — including but not limited to name, email address, phone number, account credentials, IP address, device identifiers, transaction records, and payment information.
Any operation performed on Personal Data, including collection, recording, storage, alteration, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
The entity that determines the purposes and means of processing Personal Data. For Users of zcgame, the Data Controller is the company operating the Platform.
A third party that processes Personal Data on behalf of the Data Controller under a data processing agreement — for example, payment processors, fraud detection providers, and hosting infrastructure providers.
Know Your Customer — the identity and age verification process through which zcgame collects and verifies documentary evidence of a User's identity and eligibility.
Small text files placed on a User's device by the Platform for purposes including session management, analytics, personalisation, and fraud prevention.
zcgame collects only the data that is necessary for the purposes outlined in this Policy. The categories of personal data we collect are set out in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID | Account registration, KYC verification, age eligibility |
| Contact Data | Email address, mobile number, residential address | Account communication, support, identity verification |
| Financial Data | Deposit and withdrawal records, transaction history, PKR amounts | Payment processing, fraud detection, AML compliance |
| Technical Data | IP address, device type, browser, operating system, session logs | Platform security, fraud prevention, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Product improvement, responsible gambling monitoring |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Customer support, dispute resolution, service quality |
| Preferences Data | Responsible gambling limits set, game category preferences, notification settings | Platform personalisation, responsible gambling tools |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless specifically required by law or by the KYC verification process and only to the minimum extent necessary.
zcgame collects personal data through the following means:
zcgame processes your personal data for the following specific and lawful purposes:
zcgame processes personal data on the following legal bases:
zcgame does not sell, rent, or trade personal data to third-party marketing organisations. We may share your personal data with trusted third parties in the following limited circumstances only:
All third parties with whom zcgame shares personal data are required to process that data only for the specified purpose, in accordance with applicable data protection requirements, and under contractual obligations of confidentiality.
zcgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The general retention principles we apply are as follows:
Where personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, zcgame will securely delete or anonymise that data.
zcgame implements industry-standard technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
zcgame uses cookies and similar tracking technologies on the Platform. Cookies are small data files stored on your device that help us deliver a functional, secure, and personalised experience. The categories of cookies we use are described below:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform's core features, but may affect personalisation functionality. Note that some browser configurations may also affect the Platform's performance.
Subject to applicable law and certain limited exceptions (such as where retention is required for legal compliance), you have the following rights in relation to your personal data held by zcgame:
You have the right to request a copy of the personal data zcgame holds about you, together with information about how it is being used.
You have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections can be made directly from your account settings.
Also known as the "right to be forgotten". You may request deletion of your personal data where it is no longer necessary for the purposes collected, or where processing was based on consent that has been withdrawn. This right is subject to legal retention obligations.
You may request that zcgame restricts processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction to deletion.
Where processing is based on consent or contractual necessity and carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format.
You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You may also object to direct marketing at any time, with immediate effect.
Where processing is based on your consent — such as marketing emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.
To exercise any of the above rights, please contact the zcgame data team via our support channel at support@zcgame.cam. We will respond to verified requests within a reasonable timeframe in accordance with applicable data protection obligations. We may be required to verify your identity before processing a data rights request.
If zcgame becomes aware that personal data has been collected from a user who is under the minimum eligible age, that account will be suspended immediately, all balances will be reviewed in line with our Terms and Conditions, and the associated personal data will be deleted without undue delay.
If you are a parent or guardian and believe that a minor has registered on zcgame without your knowledge, please contact our support team immediately at support@zcgame.cam. We take underage access seriously and will take immediate action upon verified notification.
zcgame may send you marketing communications — including promotional offers, bonus notifications, and platform updates — by email or in-platform notification, where you have provided consent to receive such communications at the time of registration or subsequently.
You may opt out of receiving marketing communications from zcgame at any time by:
Opting out of marketing communications will not affect transactional communications that are necessary for the operation of your account, such as deposit confirmations, withdrawal notifications, account security alerts, or responses to support enquiries.
zcgame does not use your data for interest-based advertising on third-party platforms. We do not share your personal data with advertising networks.
zcgame operates internationally and may process or store personal data on servers located in jurisdictions outside of Pakistan. Where personal data is transferred outside of the jurisdiction in which it was collected, zcgame ensures that appropriate safeguards are in place to protect that data.
Such safeguards may include data processing agreements incorporating standard contractual clauses, transfers to jurisdictions recognised as providing an adequate level of data protection, or other legally recognised transfer mechanisms as applicable.
zcgame does not claim that data protection standards in the jurisdiction of processing are equivalent to any specific regulatory framework. Users should be aware that different countries have different data protection laws and standards.
zcgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or Platform operations. The date on which this Policy was last revised is displayed at the top of this page.
Where changes to this Policy are material — meaning they significantly affect how we collect, use, or share your personal data — we will provide registered users with advance notice via email or in-platform notification before the changes take effect.
Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the Platform and may request account closure.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by zcgame, please contact us using the details below. Our support team is available 24 hours a day, 7 days a week, and will respond to data-related enquiries in clear English.
Email: support@zcgame.cam
Please include "Privacy Request" in the subject line of your email, along with your registered account username (but not your password) to help us locate your account and respond efficiently. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them within a reasonable timeframe.
A concise summary of the six core data protection standards every zcgame user can rely on.
All data transmitted between your device and zcgame's servers travels over 256-bit TLS-encrypted connections. Stored data including account credentials uses cryptographic hashing — plain text passwords are never retained.
zcgame does not sell, rent, or trade your personal data to marketing organisations, data brokers, or advertising networks — under any circumstances. Your data serves your account, not someone else's commercial interests.
Access your data, correct inaccuracies, request deletion, object to marketing, or ask for portability — these rights are genuine, reachable, and responded to by real support staff in plain English.
We collect only what is genuinely needed to operate your account, process transactions, and fulfil legal obligations. No speculative data collection for unspecified future use.
Personal data is not kept indefinitely. Retention periods are tied to specific legal and operational requirements — and when those requirements no longer apply, data is securely deleted or anonymised.
Consent for marketing communications can be withdrawn at any time from your account settings. Opt-out takes effect immediately for future communications, with no impact on essential account notifications.
Explore the full platform knowing how your data is used — cricket markets, live casino, slots and more, in PKR, for Pakistani users.